Meet & Assist
Arrive. Relax. We'll Take Care of the Rest.
Personal assistance through airport arrival, departure and transit procedures, helping you navigate every step with confidence.
What's Included
Three Ways We Support Your Journey
Each type of assistance can be booked on its own or combined across a single itinerary.
Arrival Assistance
A representative meets you at the agreed point after landing, guides you towards immigration, helps with directions and queues, supports luggage collection and hands you over to your driver or onward transport.
Departure Assistance
We meet you on arrival at the terminal, guide you to the correct check-in desk, help with baggage requirements and make sure you reach security calmly and with time to spare.
Transit Assistance
For connections and terminal changes, a representative stays with you through the transfer process so tight timings and unfamiliar layouts stop being a concern.
The Experience
What the Journey Looks Like
Before you fly, we confirm your flight details, the meeting point and anything specific to your party — accessibility needs, luggage, or a connecting service. On the day, your representative tracks your flight and is in position before you arrive.
From there it is simply a matter of walking with someone who knows the airport. Formalities are explained as they happen, and your onward transfer is coordinated so there is no waiting at the kerb.
01
Book
Tell us what you need.
02
Confirm
Our team confirms your service details.
03
Meet
Our representative meets you at the agreed location.
04
Relax
We take care of the journey details.
Benefits
- A representative meets you at the agreed point
- Guidance through airport formalities and queues
- Support with luggage and terminal navigation
- Coordination with your onward transfer
Especially suitable for
- Families travelling with children
- First-time or infrequent travellers
- Senior travellers who prefer a helping hand
- Business travellers on tight connections
Packages
Choose the Level of Assistance
Indicative per-traveller pricing. Final pricing is confirmed by email with your request.
Standard Package
From USD 40
- Greeting at the arrival or departure gate
- Fast-track assistance through formalities
- Assistance with baggage collection
- Assistance through immigration procedures
- Escort to or from your transport
Premium Package
From USD 55
- Everything in the Standard Package
- Porter service for your luggage
- Duty-free shopping assistance
- Lounge access on request
- Priority coordination with your driver
VIP Package
From USD 225
- Everything in the Premium Package
- Dedicated representative throughout
- Lounge access included
- Refreshments and snack service
- Full handling of arrival and departure formalities
Questions
Meet & Assist — Frequently Asked
Airport Prime
Book Meet & Assist
Share your flight number and meeting preference — we will confirm the details with you.