How we handle your information

Information we collect

When you submit a booking request we collect the details you enter in the form: your name, email address, contact number, selected service and location, service date, number of travellers, flight number and any additional notes you choose to share.

We do not ask for payment card details, passport scans or other identity documents through this website. If a service requires additional documentation, our team will explain the secure process directly with you.

Why we collect it

We collect this information for one reason: so that a request you send us can actually be handled. Without a name, a way to reach you and the details of the service, date and location, we cannot prepare the assistance you asked for or tell you whether it can be confirmed.

How we use it

Your details are used to respond to your enquiry, prepare and coordinate the service you requested, and stay in touch with you about that booking. We also use them to coordinate with the airport, terminal or transport partners involved in delivering your service.

How your information is stored

Booking and contact requests are stored in a managed, access-controlled database. Requests are submitted over an encrypted connection, and the records are not readable through any public interface — they can only be reached by our authorised team through an authenticated internal area.

Who may access it

Access is limited to Airport Prime team members who need it to handle your request, and to the service partners involved in delivering it — and then only the details they need. Our technology providers (hosting, database and email delivery) process the information on our behalf under their own security obligations.

Sharing

We share only the information required to deliver your service — for example, a traveller name and flight number with an airport assistance partner or a chauffeur. We do not sell your personal information.

Email communication

We use your email address to acknowledge your request, to ask any question needed to arrange it, and to confirm arrangements. These are service messages related to your request. We do not send marketing newsletters from this website, and we do not add you to any mailing list.

Analytics

If website analytics is enabled, it is used only to count page views and understand which services and languages visitors are interested in. Analytics never receives your name, email address, phone number, flight number or notes.

Cookies and site preferences

This website does not use advertising or third-party tracking cookies. Your language preference (English or Arabic) is stored locally in your browser so the site remembers it on your next visit. You can clear it at any time through your browser settings.

Retention and your choices

Booking records are retained for as long as needed to deliver the service and meet our operational and record-keeping requirements. You can ask us to access, correct or delete the information we hold about you by contacting us.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct anything inaccurate, ask us to delete it where we are not required to keep it, or withdraw a request you have submitted. Just contact us and we will action it.

Contact

For any question about your information, or to make a request about your data, email booking@AirportPrime.com and our team will respond.